Please follow these instructions: Check your login details. Your login username is the email address you used for registration. If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option. Please make sure that your web browser accepts cookies. The CutiePtutie.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again. If you are still unable to access your account, you can contact our Customer Service Department at CS@CUTIEPTUTIE.COM and indicate the problem. We will assign a new password for you and you can change it once you log in.
Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote.
Please contact our Sales Department on CS@CUTIEPTUTIE.COM and provide the following information:
The product(s) that you are interested in.
The exact order quantity for each product.
Your desired timeframe.
Any special packing instructions, e.g. bulk packing without product boxes.
Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.
Please sign into your CUTIEPTUTIE account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.
Every website occasionally experiences consignments with minor size issues or feature some items which are out of stock. We can not fully avoid this problem for overseas shipping of goods. Our advice is to submit payment for your orders as soon as possible so we can provide our related services quickly. If some of your ordered products are out of stock, we will notify you within 3 working days.
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at CUTIEPTUTIE.COM to purchase items by Credit Card (Visa, Mastercard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). CUTIEPTUTIE cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer ServiceDepartment at CS@CUTIEPTUTIE.COM as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit CUTIEPTUTIE.COM and log into your customer account to check the order status at any time. If CUTIEPTUTIE has received payment, the order status will show "Processing".
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Yes, absolutely. For your convenience, we also accept the following payment methods: Wire transfer, T/T, and Western Union. Please contact SERVICE@CUTIEPTUTIE.COM with your request or sales enquiry. We will respond to your email query within 1 working day.
Due to the fact that CUTIEPTUTIE sometimes receives people’s feedback stating their credit card or PayPal account has been hacked and the transaction is not authorized, thus we conduct this standard payment approval process to verify transaction safety at random. We will stop the transaction and issue a full refund when it comes to unauthorized payments.
Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at SERVICE@CUTIEPTUTIE.COM. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.
In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at CS@CUTIEPTUTIE.COM early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.
We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.
The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. For example, if the shipping cost between UPS and FedEx is 10 US dollars, our advice is to choose which option best meets your individual needs, based on price and shipping time.
The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company, or through our website under the "Track My Order tab in the menu.
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department at SERVICE@CUTIEPTUTIE.COM and provide them with your CUTIEPTUTIE order number.
We will contact the shipping company on your behalf, and you will be updated once there is any further information.
Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. CUTIEPTUTIE do not add taxes, VAT, duty, or any other hidden charges.
If the items are detained by Customs, the buyer is responsible for clearance of the items.
Our handling time is 3 business days and in rare cases 5 days. This means that your item(s) will generally be sent out in 3 business days.
Cancellation before payment
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
Withdrawing an order after payment
If you have already paid for an order and want to cancel it, please contact our Customer Service Department at CS@CUTIEPTUTIE.COM as soon as possible. If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.
If the package has already been dispatched, then we are not able to cancel or change the order. If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact ouR Customer Service Department at CS@CUTIEPTUTIE.COM and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
At CUTIEPTUTIE customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page. If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
30 Day Returns Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Customer care. Go to Customer care and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when CUTIEPTUTIE is responsible for shipping the wrong item / size.
Incorrect order (size of item) - If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. Unwanted item - If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 3 days of receiving the product for a partial refund of the product cost.
Additional notes about Warranty
All returns must first be approved by our customer service team; All returned items must be in brand new condition, unused / unworn, unwashed, come with all original tags attached to the item(s) and their original packaging. If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer's responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to our warehouse:
CUTIEPTUTIE US, 22 Leitch Place, Passaic NJ, 07055.
Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s). If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.
Our merchandise is made with high quality fabrics and 100% brand new items. Our items have never been worn, and are not store returns or damages. We buy our merchandise directly from local manufacturers all around the world.
CUTIEPTUTIE sources only AAA class High Quality Replicas of branded clothes.
Our manufacturers are some of the best in the business and take pride in their attention to detail and consistent production of quality products.
We buy all of our merchandise from the original manufacturer, however due to the unique scenario of the deals we buy sometimes merchandise we receive will vary from thousands of pieces to some items only few pieces. So for the most part most of the merchandise sells out fairly quick. If you like an item grab it quick, the items sell out fast.
We receive merchandise from a lot of different manufacturers, the size run varies slightly depending on the manufacturer and style. This is the reason why we offer a hassle free return/exchange policy. If you are not satisfied with any item you receive from us you can definitely request to return the merchandise. Please click on the link below to view our return policy.
Our website is updated with new merchandise about 3-4 times a week. Please make sure you sign up for our mailing list, so you will receive an email every time our website is updated with new merchandise.
Some of our items comes without labels and some come with cut or torn labels, the reason for this is these items are from brand name, recognizable manufacturers, the only way these items can be resold in the market is if the original manufacturer label has been cut or removed. These items are still 100% brand new, never worn or used.
|Newborn||Nb - 1m||0000||50||47cm - 55cm|
|0 to 3 months||Nb - 1m||0000||60||55cm - 60cm|
|3 to 6 months||3M||000||70||62cm - 68cm|
|6 to 9 months||6M||00||70||63cm - 74cm|
|9 to 12 months||9M||0||80||74cm - 80cm|
|12 to 18 months||12M||1||90||80cm - 86cm|
|18 to 24 months||18M||18m||100||80cm - 86cm|
|23 - 24 months||24M||2||100||86cm - 92cm|
Shipping is FREE worldwide.
How long will it take to ship my order?
All orders are processed within 24 business hours and shipped within 3-5 business days. Deliveries take 7-21 business days and in rare cases 30+ business days.
When will I receive tracking information?
Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number. If you do not receive your tracking number within 7 business days, please contact us!
US orders usually take between 7-16 business days to be delivered from the date they are shipped.
Worldwide orders can take 15-28 business days and in rare cases can take 30+ business days. Please note in some countries, customs may cause an additional delay in delivery.
We recommend that you keep an eye on your tracking. If you have more than one item, its very likely you will receive them separately. Each item will have its own shipping code. If your have questions or haven't received your order, please contact our support team.
Orders typically ship after 3-5 business days of purchase.
We do our best to ensure the timely delivery of all orders. please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Duties & Taxes
Most products are subject to the payment of import duties (e.g. in the U.S.) or other duties, and other charges including value-added tax (VAT) or other taxes. If these are applicable, they will be levied and determined when the shipment is processed by the applicable customs agency in your country. Please check your country's import policy to understand and ascertain the applicability of and your liability for any such duties or taxes for the products you purchase.
All applicable duties and taxes, if any, are not included in the purchase price of your order or transaction. If they apply and are levied, then they are your (and not our or the product manufacturer's or supplier's) sole and exclusive responsibility, and shall be paid by you directly to your government or to the courier company, when the products are delivered.
Payment of the above-referred duties, charges and taxes are not our (or the product manufacturer's or supplier's) responsibility. We shall not be responsible for any shipping or customs delay since this is outside our control.